Return Policy

At 13Swiftie, we aim to provide you with high-quality products and services. If you encounter any issues with your purchase, we’re here to help. Our return policy outlines the steps for returning or exchanging items purchased from our website.

**Damaged or Defective Items**

If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We’ll replace the item or issue a refund at no extra cost to you. Please note that we cannot accept returns for used items or those without their original packaging.

**Sizing and Preference Returns**

If you’re unsatisfied with your purchase due to size, color, or style preferences, you can request a return within 7 days of receiving your order. Please ensure the item(s) are unwashed and unused. You’ll be responsible for any international shipping costs associated with the return.

**Customized Products**

Customized items are made to order and cannot be returned or exchanged unless there’s a quality issue. If you receive a defective or damaged customized item, please contact us within 7 days of receipt for a replacement or refund.

**Refunds**

Once we receive and inspect your return, we’ll notify you of the approval or rejection of your refund via email. If approved, your refund will be processed within 7-14 business days and credited to your original payment method. Please note that shipping costs are non-refundable.

If you have any questions or concerns about our refund policy, feel free to reach out to us at service@13swiftie.com or through our online chat. We’re here to assist you and address any issues promptly.