Shipping Policy

Last updated September 23, 2026

We offer international shipping to eligible destinations. Availability, restrictions, and final charges are shown at checkout.

1 Shipping Rates

Free standard shipping on orders of $69.99 USD or more
$6.99 USD flat-rate standard shipping on orders below $69.99 USD

The order subtotal used for free-shipping eligibility is calculated after discounts and before taxes, duties, or other charges unless checkout states otherwise.

2 Order Processing

Please allow up to 4 business days for processing before shipment. Processing may take longer during launches, holidays, promotions, or unusually high order volume. Processing time is separate from transit time.

3 Estimated Delivery

Standard delivery generally takes 6–14 business days after shipment. The estimated total time from order placement is therefore approximately 10–18 business days. These are estimates, not guaranteed delivery dates.

4 Tracking

We will send a shipping confirmation with tracking information when available. Tracking may take several business days to update after dispatch.

5 International Duties and Taxes

International orders may be subject to customs duties, VAT, import taxes, brokerage charges, or other fees imposed by the destination. Unless checkout expressly states otherwise, the recipient is responsible for these charges. We do not control or predict them.

6 Delivery Delays

Delivery may be delayed by customs, carriers, weather, public holidays, transportation disruptions, high volume, remote destinations, or other events outside our reasonable control. Check tracking first, then contact us if assistance is needed.

7 Address Accuracy

Customers must provide complete and accurate delivery information. Contact us immediately if an address is incorrect. We cannot guarantee changes after processing begins. Reshipment costs caused by an incorrect or incomplete customer-provided address may be charged to the customer.

8 Lost Damaged or Delivered Packages

If a package appears lost or damaged, or tracking shows delivery but you cannot locate it, email service@13swiftie.com with your order number and tracking details. We may ask you to check with household members, the carrier, or the local postal service and to provide supporting information before a resolution is issued.

9 Split Shipments

An order may arrive in more than one package. When available, tracking details will be provided for each shipment. You will not be charged additional standard shipping solely because we split an order.