Product Quality Guarantee

Last updated September 23, 2026

We inspect orders before shipment and provide a limited quality guarantee for eligible manufacturing defects and fulfillment errors. This guarantee supplements, and does not replace, mandatory consumer rights.

1 What Is Covered

An item that arrives damaged
A manufacturing defect present on delivery
An item materially different from the product ordered
A missing item or component
A functional failure on first reasonable use caused by manufacturing rather than misuse

2 Claim Period

Contact service@13swiftie.com within 7 days after delivery. Include your name, order number, description of the issue, and clear photographs or video. Packaging and shipping-label photographs may be required for transit damage or fulfillment claims.

3 What Is Not Covered

Normal wear and tear, fading, pilling, tarnishing, scratching, creasing, or aging
Damage caused by washing, water, chemicals, heat, sunlight, impact, pets, misuse, incorrect assembly, alteration, or improper storage
Incorrect size or product selection
Minor variations in color, print placement, knit, dye, handmade details, 3D printing, or measurements within the stated tolerance
Loss, theft, or damage occurring after successful delivery
Unauthorized repairs or modifications

4 Review and Resolution

We will review the evidence and may request additional information. For an approved claim, we may provide a replacement, refund, store credit, replacement component, or another appropriate solution depending on the issue and stock availability. Do not return an item unless instructed.

5 No General Repair Service

We do not offer routine repair, cleaning, restoration, alteration, or replacement for damage caused after delivery. Replacement parts may be offered at our discretion when available.

6 Shipping for Approved Claims

For a confirmed eligible defect or fulfillment error, we will determine the appropriate shipping arrangement. Costs related to non-covered damage or unauthorized returns are the customer’s responsibility unless applicable law requires otherwise.

7 Legal Rights

This guarantee does not exclude or limit statutory rights that cannot be waived. Where applicable law provides additional remedies for defective or incorrectly supplied goods, those rights remain unaffected.