Refund and Return Policy

Last updated September 23, 2026

Please review product descriptions, measurements, materials, compatibility information, and this policy before ordering. Except for eligible quality or fulfillment issues described below, all purchases are final sale.

1 Final Sale

We do not accept returns or exchanges for change of mind, personal preference, incorrect size selection, unwanted gifts, accidental orders, or a product not matching subjective expectations. Promotional, discounted, limited-edition, and made-to-order items are also final sale unless applicable law requires otherwise.

2 Eligible Quality and Fulfillment Issues

Contact us within 7 days after delivery if an item arrives damaged, has a manufacturing defect, is materially different from the item ordered, or an item is missing. Include:

Order number
Description of the issue
Clear photographs or video of the item and affected area
Photographs of the outer packaging and shipping label when relevant

After review, we may offer a replacement, refund, store credit, replacement part, or another appropriate solution. The remedy depends on the issue, product availability, and applicable law.

3 Issues Not Considered Defects

Minor color differences caused by lighting, photography, or screen settings
Small variations in handmade, printed, dyed, knitted, assembled, or 3D-printed products
Normal fabric texture, loose removable fibers, or measurement differences within the stated tolerance
Wear, fading, pilling, scratches, bending, breakage, or damage arising after use
Damage caused by washing, misuse, improper assembly, alteration, storage, or failure to follow care instructions

4 Return Authorization

Do not send a product back before contacting service@13swiftie.com. Unauthorized returns may be refused. If a return is required, we will provide the applicable instructions and return location. The customer must follow those instructions and provide shipment evidence when requested.

5 Cancellations and Changes

Orders may enter processing shortly after placement. Contact us as soon as possible if you need to change or cancel an order. We cannot guarantee changes or cancellation after processing begins or shipment occurs.

6 Refunds

Approved refunds are generally issued to the original payment method. Processing time depends on the payment provider or financial institution. Original shipping fees are non-refundable unless the issue resulted from our error or applicable law requires otherwise.

7 Consumer Rights

Nothing in this policy excludes or limits rights or remedies that cannot legally be excluded. Mandatory consumer protections for defective, damaged, or incorrectly supplied goods remain unaffected.